Delete your PageKnows account

Last updated: 2026-11-12

This page is for PageKnows by JippylongTwelve LLC. It explains how to delete your account and your data.

Before you start

Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in the store first, or you will keep being billed. Apple and Google keep billing until you cancel there.

Delete in the app

Open PageKnows and go to Settings.
Tap Delete account.
Type DELETE to confirm. If you signed in a while ago, PageKnows asks you to sign in again first.

For a large library, the app may tell you the rest finishes in a few minutes. You will be signed out either way.

Delete by email

If you cannot open the app, send a request from the email address on your account to support@jippylong12.xyz with the subject “Delete my account”. We reply to confirm and then delete the account, usually within a few days.

What is deleted

Your account and profile (email, name, photo).
Your documents, the page images and files you uploaded, and everything PageKnows derived from them: page text, summaries, tags and search data.
Your chats, including voice call transcripts.
Your device push tokens and your monthly usage counts.
Your purchase records (store, product, status) held by PageKnows.

What is kept, and for how long

A deletion record. It is filed under your old account ID, a random identifier that no longer points to any account or data. It holds a hash of that ID, a status and timestamps: no email, name or document content. It shows the deletion happened.
Anthropic batch results, up to 29 days. For Free plan documents read in batches, Anthropic keeps the results for up to 29 days. PageKnows does not delete them sooner.
Technical logs, 30 days. Function logs expire under our 30-day log retention.
Store records. Apple and Google keep their own records of your purchases under their own rules. We cannot delete those.
Crash reports, 90 days. A crash report carries your old account ID, not your email or name. Google Crashlytics keeps crash reports for 90 days. PageKnows does not delete them sooner.
App analytics events. They are tied to an app install, not to your account ID, email or name, and never include document content. Deleting your account does not remove them from Google Analytics.
Notification IDs. A list of store notification IDs that holds no personal data.

How long it takes

Most accounts are deleted within minutes. Very large libraries can take a little longer because a background job finishes the work.

If you signed in with Apple, PageKnows does not yet remove its link on Apple’s side for you. You can remove it yourself in Settings, then your name, then Sign in with Apple, then PageKnows, then Stop using Sign in with Apple.

Help

Questions? Email support@jippylong12.xyz, or read the privacy policy.