Privacy policy

Last updated: 2026-11-12

PageKnows is operated by JippylongTwelve LLC. This page says what the PageKnows app and this website collect, who handles it for us, and what you can do about it. Questions go to support@jippylong12.xyz.

What we collect

• Account details. Your email address, your name, the link to your profile photo if your sign-in provides one, and how you signed in (email, Google or Apple).
• Your documents. The PDFs and photos you add, plus what PageKnows reads from them: the page text, summaries, tags and search data.
• Your questions and answers. What you ask about a document and what PageKnows replies.
• Voice calls. Microphone audio, only during a voice call you start, and the call transcript. We keep the transcript with that document’s chats. We do not keep the audio.
• Usage counts. How many pages, questions and voice minutes you have used this month, so we can apply your plan’s limits.
• Device push tokens. So the app can send you notifications.
• Purchase status. Which store you bought through, which product, the store’s ID for the purchase, whether it is active and when it expires. We do not see or store your card details.
• Analytics events and crash reports. What screens and actions happen in the app, and technical details when it crashes. Analytics events are tied to a random identifier for the app install (so Google can count one device once), carry no account ID, email or name, and never include the content of your documents. A crash report carries your account ID (a random identifier, not your email or name).

Who handles it for us

• Anthropic (Claude) reads page images and text to read your documents and to answer your questions.
• Google runs the app’s back end: Firebase Authentication, Firestore, Cloud Storage, Cloud Functions, Cloud Messaging, App Check, Analytics and Crashlytics. Google Gemini handles live voice calls: your audio, and the title and summaries of the document you are talking about, go to Gemini Live for the length of the call. Gemini also turns your document summaries, tags and search questions into search data.
• Apple (App Store) and Google (Google Play) bill your subscription. PageKnows checks your purchase with Apple’s and Google’s servers and keeps the result (store, product, purchase ID, status, expiry) in Firestore.

Sign in with Google or Apple is handled by those companies under their own policies. We do not name or use any other processor.

What we do not do

• We do not sell your personal data.
• We do not show advertising or share data for advertising.
• We do not use the content of your documents for analytics.

How long we keep it

We keep your data until you delete your account. Then it is deleted, with a few exceptions. The delete account page lists exactly what goes and what stays. In short: purchase records are removed from our systems when you delete your account, Anthropic keeps batch results for up to 29 days for Free plan documents read in batches, technical logs expire after 30 days, and Google keeps crash reports for 90 days.

This website

pageknows.app uses Google Analytics to count visits, views of the pricing and legal pages, and clicks on the store buttons. Google Analytics sets cookies in your browser to do this. Google signals and ad personalization are turned off, and the events carry no personal details.

Security

Your data travels over encrypted connections. Each account can only reach its own documents, and every request is checked against your sign-in. No system is perfectly secure, so if we learn of a breach that affects you, we will tell you.

Children

PageKnows is not directed at children under 13, and we do not knowingly collect their data. If you think a child has given us data, email us and we will delete it.

International transfers

Our providers run servers in several countries, including the United States. Your data can be processed outside the country you live in.

Your rights

You can ask us to show you your data, correct it, delete it or hand it to you. You can delete your account yourself in the app (Settings, Delete account). For anything else, email support@jippylong12.xyz from the email address on your account. Depending on where you live, you may also be able to complain to your local data protection authority.

Changes

If we change this policy, we change the date at the top and, for material changes, tell you in the app or by email before they apply.

Contact

JippylongTwelve LLC, support@jippylong12.xyz.